Frequently Asked Questions
Everything you need to know about shopping with Modern Citizen.
What is your shipping policy and delivery timeline?
We offer standard shipping which typically takes 3-5 business days for domestic orders. Expedited shipping options are available at checkout for an additional fee. All orders are processed within 24-48 hours of placement.
How do I initiate a return or exchange?
You can return or exchange any unworn, unwashed items with original tags within 30 days of delivery. Simply visit our online Returns Portal to generate a prepaid shipping label.
How do I find my correct size?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or checking the specific fabric composition for stretch.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Afterpay.
Are your materials sustainably sourced?
Modern Citizen is committed to ethical production. We prioritize high-quality fabrics like organic cotton, Tencel, and recycled polyester, and we work exclusively with factories that adhere to fair labor standards.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You may cancel or modify your order within 60 minutes of placement by contacting our customer support team via live chat or email.